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TomTom Spark Cardio + Music watch: A great all-rounder

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The TomTom Spark Cardio + Music GPS Fitness Watch not only tracks your runs with its built-in GPS and heart-rate monitor (HRM), but it is also an integrated music player with 3GB of internal memory for music storage.

Add $80 more, and you can get a bundle that includes a pair of Bluetooth headphones.

In terms of looks, the Spark follows the mould of most fitness watches. In other words, it is not something I will wear to a wedding dinner.

The Spark consists of a watch module and a rubber strap. You need to remove the module from the strap for charging.

The watch module has a square four-way button sited just below the watch display. The strap feels comfortable and secure.

Other than tracking runs, it also tracks other indoor and outdoor activities, such as swimming, cycling and treadmill.

Like the other two watches in this roundup, the Spark is also a fitness tracker that automatically monitors your steps and sleep duration. It tracks your heart rate all day, in 10min intervals.

To start a run, press the button's right side for workouts that include Run, Cycle, Swim, Treadmill or Gym.

Press the right side again to select the workout. In Run, you can select Training that includes Goals, Laps or Zones. Each represents a different objective. So if, for example, you set the run as Fat Burn (in Zones), the watch will display your ideal and current heart-rate zones during the run.

The Spark needed only 10sec to get a GPS signal lock from the streets in my HDB estate. The process took just 3sec on the open running track.

My run distance readings were accurate, only a few metres off from the actual distances. Heart- rate readings during runs were consistently very close to the readings by the Wahoo Fitness Blue chest-strap HRM.

For step tracking, I found that the Spark closely matched my calibrated Fitbit Charge HR. The difference was a mere 0.4 per cent. Only with sleep monitoring did the accuracy falter. It did not track the correct time I fell asleep or woke up.

Battery life is around 5hr when you utilise Spark's full suite of GPS, heart-rate monitoring and music playback. Use it as a fitness tracker, and it can last around two weeks before you need to charge it.

Verdict: The TomTom Spark Cardio + Music GPS Fitness Watch is a great all-rounder with consistent performance in terms of tracking run, heart rate and daily physical activity.


TECH SPECS

PRICE: $399 (without Bluetooth headphones) and $479 (with Bluetooth headphones)
WATER RESISTANCE: 40m
CONNECTIVITY: Bluetooth
WEIGHT: 51g

RATING

FEATURES: 4/5
DESIGN: 3/5
PERFORMANCE: 5/5
BATTERY LIFE : 5/5
VALUE FOR MONEY: 4/5
OVERALL: 4/5


This article was first published on May 18, 2016.
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Uncharted 4: Thirst for the unknown

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Uncharted 4: A Thief's End takes everything that we love about the series and dials it up to 11.

The strength of the Uncharted games has always been their cinematic qualities - relatable characters, masterful storytelling, jaw- dropping scenery and heart-racing action sequences.

Uncharted 4 does all that and more, in a fitting farewell to a series that defined the action-adventure genre on the PlayStation.

At the start of the game, we are introduced to Sam (Troy Baker), the older brother of Nathan (Nolan North). Sam is Nathan's main companion, and their genuine affection for each other, though masked by gentle sibling rivalry, is one of the emotional pillars of the game.

Because of circumstances surrounding Sam's sudden appearance, Nathan has to leave his humdrum life with his wife, Elena (Emily Rose), to track down a hoard of pirate treasure.

On the storytelling front, the game has grown along with us, the fans who have been playing the series since Uncharted: Drake's Fortune was released nine years ago.

Nathan is no more a carefree young man who can fly across the world at the drop of a hat. He is a husband with a stable job and household to maintain. So when the siren call of treasure sounds, he is torn between loyalty to his brother and honesty to his wife.

Uncharted 4 taps this rich net of relationships - between siblings, spouses, mentors, rivals - to weave together a story that ultimately boils down to one thing: an adventurer's insatiable thirst for the unknown.

This globetrotting tale is set against some of the most beautiful scenery ever rendered.

When Nathan and Sam crawl across a craggy rock face to reach the Saint Dismas cathedral on the coast of Scotland, players can see and hear white-tipped waves crash against towering cliff walls. In a gloomy underground tomb, a ghostly mist blankets the floor as the siblings hunt for their next clue.

The treasure trail leads to Madagascar, which is all browns and greens and dust and heat, with water pooling on dirty concrete floors mirroring the brightly coloured shophouses that flank the streets.

As with all Uncharted games, the linearity - there is often only one set route to get through each place -makes it easy for developer Naughty Dog to set up fantastic panorama shots, with our view often panning across sweeping vistas or directed towards swathes of striking landscape.

Gameplay-wise, Uncharted 4 feels familiar, but a lot more refined. Nathan's monkeying around is smoother, and there is a noticeable inertia to his movements. When he leaps to grab a ledge, he pendulums back and forth before eventually stilling.

Also, while the movement would sometimes feel too resistance-free in previous games, Uncharted 4's Nathan has a heft and weight that adds a level of realism to his parkour.

Fans of the previous games will not be surprised by some of Naughty Dog's tricks, such as the sudden jolt that you get when you are hanging on a pipe and it suddenly creaks and bends, or when you lunge towards a handhold, only to have it crumble away.

The puzzles are routine for the avid adventurer, with most relying on rotating, pushing or pulling bits of the room into position.

Multiplayer games are also available, with four modes: Deathmatch, Plunder, Command and Ranked Team Deathmatch.

This keeps things fun across eight maps that are modified versions of in-game terrain. Plus, there are Mysticals and different power-ups that give you abilities such as teleportation and heals.

Verdict: A magnificent swan song for one of the best-loved action- adventure games of this generation.

9/10
RATING

PRICE: $74.90 on PlayStation 4

GENRE: Action-adventure


This article was first published on May 18, 2016.
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Burger bar with huge taste for customer service

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Most of Fatboy's The Burger Bar outlets are in suburban neighbourhoods, a sign that customer retention is one of co-founder Bernie Tay's key business strategies. In the first of a four-part series on service excellence, Mr Tay tells Sheryl Leehow Fatboy's maintains its service standards -ST.
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Alliance gives budget airlines good fighting chance

Asus GT51CA - insane power at an insane price

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I imagine the engineers at Asus were told to configure the ROG GT51CA desktop PC with the best hardware under the sun, regardless of the cost.

That is because it is an insanely powerful gaming machine that will run the latest titles at ultra-high 4K resolution without dropping a frame.

And if you happen to be one of the lucky few to have a virtual reality (VR) headset from Oculus or HTC, the GT51CA will run VR games too.

Powering this gaming PC is not one, but two Nvidia GeForce GTX Titan X graphics cards. The Titan X is currently Nvidia's top graphics card and costs about $1,800 from Sim Lim Square retailers.

However, the Titan X will be superseded as Nvidia's flagship graphics card next month when the GTX 1080 is released.

The GT51CA also has an excessive amount of RAM (64GB). This is likely to have little impact on games, but is handy for video or photo post-processing work.

The benchmark results from my testing confirms my hunch: The GT51CA is the most powerful computer I have ever tried.

In the Crysis 3 first-person shooter, it managed around 170 frames per second (fps) at the maximum graphics setting, compared with 78fps for our self-assembled ST DigitalPC, which has above-average hardware such as a GeForce GTX 980 graphics card.

It was equally impressive in The Witcher 3 role-playing game, scoring 106fps, compared with 72fps for the ST Digital PC.

Appearance-wise, the GT51CA does not stray from the stereotypical gaming PCs look. The chassis sports four different sets of LEDs that can be configured to display your choice of colours (up to eight million colours) using the Asus Aegis software app.

The air intake at the front of the chassis looks very much like the circular arc reactor that powers the Iron Man suit from the Marvel comics series. Cool air from outside is funneled to the computer's power supply unit, which is isolated from the rest of the internal components for better heat management.

Press the Turbo button at the front of the chassis to overclock its CPU, increasing its clock speed from the default 4GHz to 4.6GHz.

You can also overclock, as well as monitor the CPU temperature from the Aegis app. The CPU itself is cooled with a sealed closed-loop liquid cooler that is maintenance-free in that you do not need to replenish its coolant.

Bundled with the computer is a wristband called the ROG Band. Tap this wearable to the front of the GT51CA to do one of two things: overclock the CPU, or access a hidden 1TB partition on the hard drive.

Given that there is already a button for overclocking, the first feature feels redundant.

The second feature is neat, though, as the hidden partition can be used to store sensitive and personal data because it cannot be accessed without the ROG Band.

At $7,498, the GT51CA is one of the most expensive PCs in the market. To soften the price shock, Asus bundles a 27-inch 4K gaming monitor valued at $1,459 with the computer.

Most gamers will probably opt for the lower-end versions. The $4,298 model comes with two GeForce GTX 980 graphics card while the $3,498 version has a single GTX 980. Both models come with 32GB of RAM, down from the 64GB of the GT51CA.


Insane gaming performance, if you can afford its sky-high price tag.


TECH SPECS

PRICE: $7,498 PROCESSOR: Intel Core i7-6700K (4GHz)
GRAPHICS: 2 x Nvidia GeForce GTX Titan X 12GB GDDR5
STORAGE: 512GB SSD + 2TB HDD RAM: 64GB
CONNECTIVITY: 1 x USB 3.1 Type-C, 1 x USB 3.1 Type-A, 6 x USB 3.0, 2 x USB 2.0, PS/2, 6 x DisplayPort, 2 x HDMI, 2 x DVI, Gigabit Ethernet, headphone and microphone jacks

RATING

FEATURES: 4/5
DESIGN: 4/5
PERFORMANCE: 5/5
VALUE FOR MONEY: 1/5
OVERALL: 4/5


This article was first published on May 18, 2016.
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China's Internet stars have huge ad value

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Blogger Monica Xu first began writing about lipstick on social media out of personal interest in 2014, as she was preparing for postgraduate studies in fashion.

Little did she know that her hobby would grow into a business in less than a year, as more and more people started following her and liking her posts and pictures.

By the time she had 3,000 fans on social media platform WeChat, the first advertisers came knocking.

"I resisted because I didn't want to turn my hobby into a business," Ms Xu, 32, told The Straits Times. "But when my plan for studies fell through, I took the plunge."

It has turned out to be a lucrative move, as her WeChat fan base grew from 10,000 last September to 120,000 now. She now hires two other writers and charges advertisers 25,000 yuan (S$5,300) per post.

Ms Xu is part of a growing number of established and aspiring "Internet celebrities" in China who are increasingly sought by advertisers who see them playing a key role in the country's burgeoning Internet economy.

Analysts have valued China's "Internet celebrity economy" at more than 100 billion yuan, which mostly involves advertising, subscriptions and product sales.

Known as wang hong in Chinese, these homegrown celebrities create original content and advertisers want them for being opinion leaders in certain fields - such as make-up, fashion and gaming - or because of the many fans of their videos and livestreams in cyberspace.

The potential of these celebrities was highlighted last month when a Chinese online make-up retailer paid 22 million yuan for a spot on the video of Ms Papi Jiang, currently the country's hottest Internet celebrity.

The motormouth Shanghai native, whose real name is Jiang Yilei, shot to fame after finding huge popularity online with her comedy videos, which skewer, in short skits, everything from relationships to social issues, to former Chinese president Jiang Zemin.

China's hottest Internet celebrity Papi Jiang. Photo: YouTube

A drama student by day, Ms Jiang, 29, has accumulated more than 13 million fans on her Weibo acount and her videos have been viewed more than 100 million times.

She is also the first Chinese Internet celebrity to receive large venture capital backing, after securing 12 million yuan in funding from a consortium of firms in March.

The Chinese are already among the most active social media users in the world, but the rise of cloud computing in recent years has allowed more content - particularly videos and livestreams - to be put online than previously, resulting in more channels and self-made celebrities.

Besides video bloggers such as Ms Papi Jiang, Internet anchors who host live webcasts have also gained popularity.

Professional bar singer Lu Ling, for instance, has been hosting a livestream online programme for the past six months, where she chats and sings for viewers, who in return can buy her gifts.

She also gets a basic salary from her artist management company Raoliangyin, which seeks out potential wang hong.

"I took on this job to make a bit of extra money," she told The Straits Times. "It's been a good experience and it's nice when people say they like my singing."

She has a regular following of about 8,000 viewers. She declined to disclose her monthly takings from her online gig but according to Chinese media reports, such anchors can make more than a few thousand yuan a month.

Fans such as Ms Zhang Yingchi, 28, like Internet celebrities because they can relate to them. "Whatever they talk about feels more real. There is a 'grassroots feel' about such celebrities," she said.

Ms Xu agreed, saying: "When movie stars endorse a product, it is different from when an Internet celebrity gives you practical advice on how to pair clothes or wear make-up."

The influence of Internet celebrities was clear during last year's record-breaking Singles' Day in China, which takes place on Nov 11.

E-commerce giant Alibaba reported US$14.3 billion (S$19.6 billion) in sales, with most of that coming from its online retail platform Taobao.

Five of Taobao's 10 best-performing shops that day belonged to Internet celebrities who started out as fashion bloggers but subsequently opened their own online fashion stores.

"The market driven by Internet celebrities in China has great potential, with the clothes sector alone estimated at more than 100 billion yuan," said a report by Guotai Junan Securities in January.

The thirst for Internet celebrities has even led to the growth of incubators dedicated to grooming aspirants, by teaching them, for instance, how to create content and be China's next big Internet star.

For advertisers, one of the biggest appeals of Internet celebrities is the ability to reach out to very specific groups of audiences, noted Ms Miranda Tan, who runs Robin8, a Shanghai-based Internet advertising platform that focuses on wang hong.

Traffic and user data allow advertisers to target different groups through the celebrities they follow, she told The Straits Times.

She believes that the spillover effect of Internet celebrities, as seen in their popular online stores and the growth of celebrity incubators, means the Internet celebrity sector has potential for continued growth.

"Many people are asking if this is a fad," she said. "But in my view, the trend is just beginning."

Additional reporting by Lina Miao


This article was first published on May 18, 2016.
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New $42m centre eyes 3D printing of rooms by robots

Quan Yi Fong is as much chum as mum to her daughter Eleanor

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Quan Yi Fong, that fiery and straight-talking television host on Channel 8, is the same on and off screen - except to her daughter.

With 16-year-old Eleanor, she is just as hilarious and quick-witted, but her serrated edges are buffed out.

Often during their interview with The Straits Times, she seems more a friend than a parent to her daughter - laughing together, poking fun at each other, fighting to tell funny anecdotes and sharing a video of themselves goofing around in the car during the daily school runs that Quan makes for Eleanor.

But their chumminess ends where Quan's professional expertise begins.

One rare time she snapped at her daughter was when the girl, who has started acting, messed up her lines on camera.

Quan, 42, recalls: "A Chinese television station had requested a clip of Eleanor saying Chinese New Year greetings. She kept messing it up. That's when I lost it."

Eleanor adds: "The more she got mad at me, the more stressed I got and I couldn't memorise the script."

Both mother and daughter have since agreed to keep their work and personal lives separate.

They did not visit each other on the set of their projects. Quan is in upcoming Singapore movie Young & Fabulous and Lee is making her acting debut in a Chinese period drama called Tribes And Empires.

"My mother respects me. She did ask if she could visit me. I said no. She just advised me to be respectful and punctual," says Eleanor, who has taken the surname of her godfather, celebrity hairstylist Addy Lee, instead of her biological father Peter Yu's.

Quan, a Taiwan-born Singaporean who divorced ex-actor Yu in 2009, interjects: "If my parents were breathing down my neck when I started out in show business, I wouldn't be able to perform well either.

"My concern for Eleanor may turn into pressure. If I follow her, nag at her, it will give her stress. I'd rather give her the freedom to reach her potential. I trust her."

While Quan is an acclaimed host who has won two Best Variety Show Host prizes at the annual Star Awards - in 2005 and 2014 - she is not completely immune to the jitters in front of the camera.

She returns to acting for the first time in seven years, playing a mother in the youth dramedy, Young & Fabulous.

"I have no confidence when it comes to acting. I fear I will overact. I'm worried I will sound like I am interviewing someone when I'm saying my lines," says Quan, who last starred as a workaholic TV executive in Channel 8 Drama The Illusionist (2009).

It does not help that the mother she plays in Young & Fabulous is not the mother she is in real life.

In the movie, for instance, Quan's character Mei Feng secretly accesses her son's computer to add herself to his friends' list on Facebook.

In real life, Quan does not need social media to track her child's activities. With a hint of glee, she says: "I'm aware of everything my daughter does, what she eats, plays and wears."

Eleanor says she freely discusses her dreams and even boys with her mother. "I'm the one who created my mum's Facebook page. We are Facebook friends. Anyway, I have nothing to hide from her," she adds.

Neither is Quan a kiasu mum like Young & Fabulous' Mei Feng, who disapproves of her son Royston's (Aloysius Pang) cosplay hobby and his ambition to become a fashion designer. Believing that good grades and a stable career are a sure route to a good life, the character wants her straight-A student son to be a doctor.

In contrast, Quan says: "My wish for Eleanor is for her to pursue what she loves. She has always loved to draw. I hope she can draw for passion and not to make a living.

"She can travel the world with her art materials and be a street artist. I don't need her to become someone with status. I hope she can live for her passion."

While she believes Eleanor should get her basic education, she does not think it is a must to get a bachelor's degree.

She does not seem overly worried about grades or examinations either. This interview is done in the midst of Eleanor's examination period at an international school.

Both mother and daughter look relaxed, sharing the same belief that there is only so much help that last-minute studying can do.

Quan's parenting style towards Eleanor can perhaps be summed up in one sentence: Take responsibility for your actions.

"I've always told her she must be in charge of her studies. If she gets sick because she doesn't cover herself with a blanket, then she deserves it. If she doesn't score well in examinations, she just has to work harder," says Quan matter of factly.

After Eleanor completes the International General Certificate of Secondary Education - an internationally recognised qualification equivalent to the O levels - they will discuss whether the girl will further her education here or in China, where Eleanor's career opportunities lie.

What if Eleanor decides to put her studies on hold to pursue an acting career? Instantly, Quan says: "Then she'd better be good at her job. She'd better be a popular star."

Eleanor got her foot in the door of show business last year after beating thousands of hopefuls to snag a commercial in China for technology giant Apple.

She has since won an ice-cream commercial job in China and her debut acting role in Tribes And Empires.

Signed to Beijing Shen Yi Entertainment, she already has a fanbase. Her fans call their club Kai Xin Guo, which means delight and is a play on her Chinese name Kai Xin.

They welcome her at airports in China and set up social media accounts plastered with her photos.

It seems that the doe-eyed girl exudes an effortless star appeal.

Quan recounts a travel programme she filmed in China a few years back, before Eleanor's big break last year.

"My daughter accompanied me when I was filming overseas. I realised that people were secretly taking photos of me. They kept staring at me. I'm used to the attention.

"Later, the passers-by went up to the film crew to ask the identity of the celebrity. They thought my daughter was the celebrity and I was the minder."

Young & Fabulous opens in cinemas on May 26.


This article was first published on May 18, 2016.
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Gurmit Singh's youngest child will grow up not knowing how famous her dad is

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More than a year after quitting Mediacorp to spend more time with his family, Gurmit Singh is back on the small and big screens as well as on stage.

He is hosting a memory game show, Don't Forget To Remember, which airs on Channel 5 on Monday nights. In a new Singapore movie, Young & Fabulous, which opens on May 26, he plays a teacher.

On July 9 and 10, he is in Laugh Die You - The Karaoke, a stand-up comedy show with Singapore's Kumar and Malaysia's Joanne Kam.

But this is no full-fledged comeback - his loved ones remain his top priority. "The reason I come back is personal. And I still have to buy bread for the family so I have to do odd jobs here and there to put some food on the table," he tells The Straits Times.

He took on Don't Forget To Remember for friendship's sake - its production team was behind another variety show he did, Our Makan Places: Lost & Found.

Young & Fabulous was filmed before his contract as a full-time artist with Mediacorp expired at the end of 2014. And Laugh Die You is a "one-off production".

Recalling his hectic days as a full-time entertainer, Singh, 51, says: "As far as priority was concerned, my family was at the bottom of the list. That was the way the system worked.

"But now, it's the opposite. My family is at the top of the list and we make long- and short-term plans."

The bright lights of show business? "I don't miss it. In the past 20 years, I had so much of it. I once told reporters I had enough to last me four lifetimes."

He and his wife Melissa Wong, 46, director of show production company Indahouz, have three children - daughter Gabrielle, 18; son Elliot, 14; and daughter Mikaela, three. He declined to share personal photographs of his family for this story.

The actor remains best known for his turn as the titular Ah Beng contractor in the comedy Phua Chu Kang Pte Ltd (1997-2007), for which he won the Asian Television Award for best comedy actor five times.

Singh points to a recent interview in which his elder daughter was asked what it was like to have a famous father.

"Her answer was, 'To me, when I was growing up, my father was a mythical creature, didn't know when he would be in or out.' I read that with a heavy heart and it confirms that my decision to leave was right. It's never too late to do something good again, to rectify things."

While he does not play a parent in Young & Fabulous, his teacher character is a nurturing one and that is how Singh sees his parenting role in real life.

When it comes to his children's interests and career choices, he says: "I told them that as long as it's legal and it's something they have an interest in, that's fine. When it comes to life choices, it's their call."

He deadpans: "But as a parent, I have to be here to advise them, 'No, drug-smuggling is not appropriate'."

And if they choose to go into entertainment, well, they already know first-hand how demanding the industry is.

"Unless you want to be a performer nobody really knows, where you go for events and nobody turns up, then that's fine. You will have a lot of time with your family.

"But I've told them that if you want to do something, you must give it your all, so you know how far you can go and you don't waste anybody else's time.

"Give it all you can because that's your responsibility."

Ultimately, he just wants his children to be happy. "If they have the passion, they can do whatever they want. As parents, we want to see our kids going to work happy and not dragging themselves out and cursing the world. Then we didn't do our job right, we didn't guide them."

In some ways, he is "not your average father".

He introduced his children to the multiplayer online game Defence Of The Ancients and they would happily play it together.

When it comes to social media platforms, he says: "I follow them, they follow me, so we're all on the same page. If you want to be in touch with your little ones, you have to be on their feed as well."

It sounds great to have a friend for a parent, but there are boundaries. "They know I'm the parent and, if something is wrong, penalties will be meted out," says Singh, who takes turns with his wife to be the disciplinarian.

The important thing is that lines of communication are always open within the family. "Our elder daughter is at the age where she may or may not date - we don't want to force it.

"We've asked her to please let us meet the boy if it happens, talk to us if there's any boy she's interested in and we can share what mum and dad have gone through."

Gabrielle graduated from the School of the Arts last year.

Singh's son is in Secondary 3 and "interested only in studies and media and robotics".

With a comedian's instinct for a quip, he adds: "The youngest is three years old. She wants to get married soon, but we said no."

Along the way, Singh's idea of being a good parent has changed. "I always thought I was being a good dad by providing for the material stuff. Money was never an issue - I made sure of that. I didn't realise there was more important stuff. I kind of knew it, but I was in denial."

The birth of his third child in 2013 was a wake-up call.

When he decided to make a break with entertainment as a full-time job, he told his children: "If papa does this, no more business-class air tickets. Income won't be fixed every month, so we have to do some adjustments in terms of lifestyle."

He sold his Lamborghini and downgraded the family from a bungalow to a three-bedroom condominium, which is fully paid for "so I don't have to look behind my shoulder every month wondering if the bankers are coming after me".

They have since gone on family vacations together, including a memorable one to Finland at the end of 2014.

For many years, he hosted the local television station's countdown show on Dec 31 - "I was the only one apparently who could count backwards".

But in 2014, he was with his family on an airplane flying back to Singapore.

"At the stroke of midnight, for the first time in 20 years, my family and I got together, hugged one another and said happy new year."

He muses: "My family is very blase about my career and what I do for a living. They would rather have their dad back. My two older ones pointed out that the littlest one will grow up not knowing how famous her father was."

And that is perfectly fine with him.

BOOK IT /LAUGH DIE YOU - THE KARAOKE (R18)

WHERE: Resorts World Theatre, 8 Sentosa Gateway, Resorts World Sentosa

WHEN: July 9 & 10, 7.30pm

ADMISSION: $73 to $375 from Sistic (call 6348-5555 or go to www.sistic.com.sg)

Young & Fabulous opens in cinemas on May 26.

Don't Forget To Remember airs on Channel 5 every Monday at 7.30pm.


This article was first published on May 18, 2016.
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BMW tops list for customers' gripes about car defects

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BMW has overtaken Volkswagen as the brand with the most customer complaints about product defects.

For the 12 months ended April 30, the Bavarian brand had the dubious honour of topping the list with nine complaints received by the Consumers Association of Singapore (Case).

Volkswagen, which hogged the top spot for the past two years, was next with five complaints, along with Mercedes-Benz and Toyota (including one about Lexus). The last one that made the top five list was Mazda, with four complaints.

edXAds by Rubicon Project Case said all the defect-related complaints were filed against authorised agents.

Comparing the ratio of complaints to the number of cars sold also saw BMW topping the list, with 2.55 complaints for every 1,000.

Volkswagen was next with 1.64, followed by Mercedes with 1.0. Among the three German brands, VW was the only one that improved in the complaints-to-sales ratio. Last year, its ratio was 3.41. Mazda had 0.76, while Toyota had 0.58 complaints per 1,000 cars sold.

In total, there were 42 defect-related complaints about new cars in the period, with European makes accounting for two-thirds of the tally.

A Case spokesman said: "We see a variety of defective motorcar complaints, such as faulty engine cooling system, defective gearbox, rattling noises while driving, problems with the braking system, et cetera.

"Some cars are reported to have multiple defects as well."

Retiree Tan Chim Peng, 52, said he bought a BMW X3 in February last year. Just two months later, he detected a whistling sound when he travelled at more than 80kmh. The windows also rattled intermittently.

He said: "The workshop inserted a thin rubber strip above the window frames, but the noise persisted. They couldn't fix it."

He approached Case, and the car agent offered to buy back the X3. "I paid $224,800 for it, and six months later, they offered me $160,000," he said. He decided to keep it until recently, when he traded it in for a Mercedes-Benz GLC.

He said: "The BMW has a good engine, but its insulation is poor. My previous car, a Hyundai Tucson, had better insulation, and it cost half the price."

A spokesman for BMW agent Performance Motors (PML) said: "We take great pride in the products that we sell and we are confident that they have been tested by the manufacturer... to ensure that the products are of the highest quality.

"That said, each of the concerns raised with the Consumers Association of Singapore was on different issues. A few issues were raised regarding expired warranties and general wear and tear of the vehicles and component parts.

"PML addressed these issues closely with customers to ensure that they were resolved in a timely manner."

Case said product defects accounted for the bulk of the 119 complaints it received about new cars.

The remaining 77 complaints were about a wide variety of issues, from poor service to failure to honour a sales agreement to misrepresentation, and were attributable to both authorised agents and parallel importers.

"For example, the consumer could have requested a car made in a certain country and the car dealer could have led the consumer to believe that it was so, when it was not true," the Case spokesman said.


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Rui En: Filled with gratefulness, not regret

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The repentant stance that Rui En adopted at the recent Star Awards, where she apologised for an incident in which she drove and knocked over a parked motorcycle, continued at a press conference on Tuesday for a new Channel 8 drama.

The fantasy melodrama is titled If Only I Could... and its protagonists are given a second chance to go back in time to change their lives for the better.

Rui En, 35, says: "Who doesn't want second chances? Who doesn't want to go back in time, amend mistakes and do the right thing? Such sentiments are especially heartfelt for me now."

The actress was flamed last month for her behaviour in the traffic incident, where she asked the motorbike owner, "Do you know who I am?"

She later clarified that she was telling him that she would not run away without taking responsibility for what she had done.

Asked how she would handle the situation differently if she were given a second chance, she says she does not know.

"Honestly, I'm in a dilemma. Be it mistakes or success, be it peak or hell, whatever we go through makes us who we are today," she says.

"Initially I thought if I could go back in time, I would definitely do so - not just to half a year ago, but to the time I was a baby. I wanted to start anew. Then I realised that going through suffering may change a person for the better."

She says she has learnt two lessons from the episode: to be grateful and to forgive herself.

"I never expected the unconditional concern, love and help given to me by my family, friends and colleagues. It has taught me not to take the people by my side for granted. I want to give back the love that they've showered on me during this period."

A self-professed perfectionist, she says she has been heaping blame on herself since the incident and vomited at the Star Awards last month because stress triggered an existing gastric ailment.

"I've realised that I need to adjust (my mindset). I need to learn how to forgive myself and not put too much blame on myself. It has been tough," she says.

Another problem she is facing - her inability to shed the extra weight she gained to play the dowdy character Zhen Hao in If Only I Could....

"I'm not young anymore. After I hit 30 years old, my metabolism rate slowed. Now I don't lose weight as fast as before," says Rui En, who gained about 7kg. She does not know how much of that extra weight she has lost because she is afraid of weighing herself.

"I've always felt that stepping on the weighing scale is very demoralising, especially when you find out you didn't lose as much as you had expected to. I find it counterproductive."

She is fighting back against talk about her chubbier face, though. "Women go through a lot. We get criticised for ageing or putting on weight. Why is society putting so much emphasis on physical appearance? This shouldn't be the case."


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Valencia says it is on right path despite upheaval

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It has been a season to forget for Spanish football club Valencia as they finished 12th in the Spanish Primera Liga, after a topsy-turvy campaign marred by fan unrest and two managerial changes.

With the season ending last week, coach Pako Ayestaran was in a reflective mood as he arrived with some first-team players yesterday.

Speaking at the Singapore Sports Institute, the Spaniard said: "I always said that whatever happens, you have to analyse, even if you are successful. In this case when you have failed, probably many things haven't (been) done the right way."

"You have to be able to analyse, something the club is doing for the moment."

Having finished fourth the season before and earning Champions League qualification, there was an air of optimism around Valencia, owned by Singaporean billionaire Peter Lim, at the start of the season.

But their fortunes quickly nosedived. Portuguese coach Nuno Espirito Santo resigned after 13 league games with the club languishing in ninth place and on the verge of elimination from the Champions League group stage.

Former Manchester United captain Gary Neville replaced him, only to leave after a run of three wins in 16 league matches. He left the club in 14th place and out of the Europa League before assistant coach Ayestaran stepped up.

Australian international goalkeeper Mathew Ryan echoed his coach's sentiments. He also suggested the language barrier might have proved challenging for Neville.

"Obviously it's difficult going to a foreign country, but it's part of life you've to adapt to it as best you can. It takes more than a couple of months to be able to speak another language," said Ryan, who took Spanish lessons with Neville.

"As a player, he pretty much achieved it all in the game but as a coach he's beginning his career. Unfortunately, the way it's happened, it didn't quite work out for him. Hopefully in the future it can work out for him at another club."

While some fans turned on the players and Lim, who bought the club in 2014, Valencia legend Gaizka Mendieta believes the Singaporean is the right man at the helm.

The midfielder, who reached the Champions League final twice with Valencia, said: "He seems to have (the right vision). The way they are working seems to be the right one. As long as the owner, chairman, fans and players are in the right direction, all want the same (things), (that's most) important."

The Spanish contingent are in town to promote Valencia's arrival next year, when the club will play at least one match at the National Stadium. More matches against local and foreign clubs are in the pipeline in the next few years.

Next year's event will be part of a series of outreach activities the club has lined up. Dubbed the "Singapore Football Festival", it is organised in partnership with La Liga and the Football Association of Singapore (FAS).

A three-year partnership with S-League club Geylang International was also announced. The deal will see both sides collaborating to hold football clinics in Bedok, led by a coach from the club's academy.

Yesterday, Valencia gave a prelude of what to expect when they met children from Beyond Social Services at Beo Crescent.

The rain hardly quelled the participants' enthusiasm as they enjoyed a kick-about with first-team players including Ryan, Santi Mina, Jaume Domenech and Javi Fuego.

Tomorrow, they will attend the Singapore Olympic Foundation - Peter Lim Scholarship Award Presentation at ITE College East.

On Saturday, the players will take part in the Football with a Heart event, a fund-raising initiative organised by Singapore Pools, iShine Staff Volunteers and the FAS.


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KL probes immigration security failures

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Malaysia is investigating almost daily breakdowns of its 20-year-old airport immigration security system, believing there is a "high possibility" of collusion between enforcement agencies to allow travellers to slip through security protocols, said Deputy Home Minister Nur Jazlan Mohamed.

He told The Straits Times yesterday that the computer system - linked to the Interpol database to verify within seconds if a passport has been stolen or reported lost - sometimes "crashes" several times a day, leading to suspicion that it is being deliberately compromised.

A recent spate of arrests involving foreigners with terror links has raised alarm and questions over how they could have entered the country, given the Interpol link-up.

The Auditor-General's report for last year found that data in the RM30 million (S$10.2 million) Malaysia Immigration system (myIMMs) - contracted to a local company without an open tender, even before the Finance Ministry's approval - was inaccurate and that "data integrity was suspicious".

"We suspect that a syndicate is hacking the system at opportune moments to allow people to enter the country illegally. This ring appears to have a wide reach into all parties involved," Datuk Nur Jazlan said. "There is a high possibility of complicity by enforcement, airport and airline staff from both the countries of origin and Malaysia."

Mr Nur Jazlan was on an inspection visit to Kuala Lumpur International Airport on Tuesday when he found out about the glitch-prone myIMMs system.

A source also told The Straits Times that the system went down for an hour at about 5am on Tuesday, when a plane from Bangladesh - a known source of illegal migrants living in Malaysia - was arriving. "Given that there is very low load at that time of the day, there is no reason for the system to overload," the source said.

Last Friday, police arrested 19 people, including two Malaysian immigration officers, suspected of trafficking Sri Lankans with fake Malaysian passports to Switzerland. In April, another Sri Lankan, wanted in his country over death threats against national leaders, was detained by Malaysian police before being deported home.

This month, two Russians with suspected links to the Islamic State in Iraq and Syria (ISIS) were also deported. They had previously been deported from Turkey in February because of their alleged ties with the terror group.

The National Audit Department, meanwhile, has also found fault with the myIMMs deal. It said that RM10 million was paid for "uninstalled and unused" biometric equipment.

Its report said: "Agency link-up was not fully installed, however, full payment had been made."

It added that the Home Ministry did not carry out the user acceptance test and provisional acceptance test, despite these checks being a condition outlined in the agreement.

Separately, Indonesia's Transport Ministry yesterday said it plans to suspend the in-house ground-handling operations of carriers Lion Air and Indonesia AirAsia at two of the country's biggest airports. The ministry is investigating possible passenger-handling errors, Reuters reported.

shannont@sph.com.sg


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Uber bids continue to prop up car COE prices

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Certificate of entitlement (COE) premiums for cars dipped at the latest tender yesterday. But they would have fallen more dramatically if not for strong bidding from Uber.

The COE price for cars up to 1,600cc and 130bhp finished 1.8 per cent lower at $47,020, and that for cars above 1,600cc or 130bhp closed 3.6 per cent lower at $49,156.

The premium for Open COE, which can be used for any vehicle type but ends up mostly for bigger cars, bucked the trend to end 1.4 per cent higher at $49,700.

Motor traders pointed out that the Uber-owned Lion City Rental submitted 870 bids in all three COE categories, and was successful for all but 30 of them.

In the previous tender two weeks ago, Lion City Rental was successful in all its 90 bids in the Open category.

Together with the bids it submitted in two previous tenders, Lion City has secured about 1,700 car COEs - all within just two months of bidding.

Echoing the frustration of car dealers, Mr Ron Lim, general manager of Nissan agent Tan Chong Motor, said: "Retail demand has slowed down quite drastically. But COE prices continue to be supported by all these bids from private- hire companies. When will their appetite be satisfied?"

The Land Transport Authority (LTA) had earlier barred taxi companies from bidding for COEs so as not to overheat premiums.

The Monetary Authority of Singapore had also introduced car loan curbs to do the same thing.

But Uber and other private-hire firms are not bound by these restrictions.

The LTA said last month that private-hire vehicles can lower the demand for privately owned cars, but added that it would continue to "monitor the situation".

Mr Neo Nam Heng, chairman of diversified motor group Prime, said Uber and other private-hire firms cannot keep up the demand.

"There just aren't enough drivers," Mr Neo said. "And the turnover for such drivers is very high. So I believe this cannot be sustained. They will stop bidding, and premiums will fall."

Meanwhile, the commercial vehicle COE premium rose by 1.7 per cent to end at $43,002 yesterday. Motorcycle premium was flat, ending just $1 higher at $6,303.


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Gearing up for a successful bike-sharing scheme

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Every second, more than three bicycles are rented from Hangzhou's public bike-sharing scheme.

Called Hangzhou Public Bicycle, the scheme is one of the largest in the world, with over 70,000 bikes. Commuters use them for free for the first hour before returning them to any of the 3,000-plus terminals scattered throughout the city.

Each is used for about six unique trips a day - one of the highest turnovers globally, and a gold standard for others to strive towards, say experts. Since Hangzhou launched its scheme in 2008, many other cities have followed suit.

And Singapore is expected to join them soon.

The Ministry of Transport said last month that a pilot bike-sharing scheme will be launched in the Jurong Lake District next year, and could be expanded elsewhere. It is understood that other areas being considered include the Marina Bay area, Tampines and Pasir Ris.

The Sunday Times reported this week that the Land Transport Authority (LTA) has been looking for a sponsor to fund bike-sharing here - the latest lap in Singapore's car-lite push, which has been gaining momentum.

Just this month, the Government announced plans for more bike parking at MRT stations, and told developers of new buildings and those set to be redeveloped to include amenities such as showers for cyclists.

But Singapore is no stranger to bike-sharing. There were two previous attempts - and both never caught on.

LEARNING FROM PAST MISTAKES

The first was called Town Bike, launched in 2000 by outdoor advertising company Capital City Posters, which ran the scheme and, in exchange, had free use of advertising panels in the four areas served - Bukit Batok, Bukit Gombak, Tiong Bahru and Tanjong Pagar.

Insurance company NTUC Income bought over the scheme in 2003. Members paid an annual fee of $12, and 50 cents for 30 minutes use of a bike.

Each member was given a smart card to unlock each of the 200 bikes.

It folded four years later due to poor usage.

Car-sharing Association of Singapore president Lai Meng, who was then NTUC Income's head of business enterprise, said safe cycling infrastructure "just wasn't there at that time".

Similar issues also scuppered the bike-sharing scheme Isuda in one-north - the business and research park area in Buona Vista - just a year after it was launched in 2012 by avid cyclist Francis Chu. He wanted to allow commuters in the area to ride to their offices from nearby MRT stations.

"There was no safe and convenient route to use, pavements were too narrow and not convenient when there were pedestrians. On the roads, it was convenient but not safe," said Mr Chu, co-founder of cycling group Love Cycling SG.

Safe infrastructure is key, which is why bike-sharing would probably do well in towns with established networks, such as Tampines. But in the Marina Bay area, where cyclists have to jostle with office workers, the outlook might not be as rosy.

GO BIG OR GO HOME

A 2013 study on bike-sharing by the Institute for Transportation and Development Policy lists several criteria behind successful bike-share schemes.

These include:

- A dense network of bike-share stations, each spaced around 300m apart.

- Comfortable, commuter-style bicycles designed to deter theft.

- An automated locking system that allows bikes to be checked in and out easily.

- A tracking system that identifies a user and locates where a bicycle is picked up and returned. The system also monitors station occupancy rates, and feeds users this information in real time through their mobile phones or a website.

- A pricing structure that encourages short trips, to maximise daily turnover of each bike.

These schemes also connect origins and destinations well used by commuters, and have enough bikes and stations to provide users with practical point-to-point conveyance.

The expression "go big or go home" applies here. Countries that have started bike-share schemes tentatively and on a small scale have seen their projects fizzle out.

In 2008, Washington DC launched its Smartbike DC system with 120 bikes and 10 stations. It folded because it was poorly used - stations were too far apart and operating hours were limited.

Another potential issue is weight restrictions set to be imposed on bicycles soon.

Last month, the Transport Ministry accepted a list of recommendations on active mobility from an expert panel that, among other things, suggested that a 20kg weight limit be imposed on bikes used in public spaces. This was to reduce injuries in the event of a collision. The changes will likely be passed into law this year.

But two operators that have indicated interest in the LTA's coming bike-share tender have said that for bikes to be sturdy enough to resist theft and include features such as GPS sensors and smart locks, weight limits have to be set higher - about 25kg.

Some heavier systems have bikes equipped with on-board computers that allow them to be returned and locked anywhere along a pre-set route or zone instead of at fixed docking stations or terminals.

This could take pressure off the authorities, which might otherwise be locked in negotiations with developers hesitant to give up space for infrastructure like docking stations. A scheme like this was launched in Cologne last year, and has been well received.

But setting low weight limits here could mean systems like these would not be considered at all. Operators would have to make compromises.

OPERATING MODELS

Questions remain also on how the scheme would be run here. The LTA said it has been studying different operating models.

There are a myriad variations, but these commonly involve a private sponsor that would get naming rights and exposure, and a public or private operator that would run the scheme.

This is similar to bike-share systems in cities such as Paris, London and New York, said Dr Alexander Erath from the Singapore-ETH Future Cities Laboratory.

Sources said the LTA is looking for sponsorships of over $1 million a year to defray costs, which could run into the "tens of millions".

"Besides the initial investment in infrastructure, sharing systems generate considerable maintenance costs," said Dr Erath.

Choosing a suitable operator is also important, and in this case one of the existing public transport operators, such as SMRT or SBS Transit, could be a natural fit.

Their stations are natural destinations for commuters, and they already have the space for infrastructure like terminals and docking stations, and staff who can be on hand to assist.

An effective bike share system also increases the reach of their transit systems - filling the critical gap between MRT stations and homes.

Taipei's bike-share scheme YouBike helped boost trips by bike to about 6 per cent, up from 4 per cent in 2010. The city's government has said it will aggressively expand YouBike in hopes of doubling its cycling modal share to 12 per cent by 2020. In transport terms, this is a big improvement.

Here, only about 1 to 2 per cent of trips are made by bike.

The scheme, if successful, could also herald a bicycle renaissance in Singapore.

The idea behind a successful bike-share system is a simple one - to give users a cheap and convenient form of point-to-point mobility, on demand, without the hassle of owning a bike.

Done properly, it will provide the same "there-when-you-need-it" reliability that cars have given drivers. No other alternative to the car functions on the same timetable as its user - even Uber, Grab and taxis will make commuters wait.

Over the years, cycling as a mode of transport has steadily picked up pace, but it is not quite seen as a legitimate option yet. This bike-share scheme could be the leap we need to get there.


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Ready, get stack, go!

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Hai Sing Catholic School student Winnie Hiew, 15, kept her love for sport stacking under wraps when she first started two years ago.

"I didn't want to tell my friends, in case they thought I was weird," she said. "Everyone's outside playing badminton and basketball, and I'm here stacking cups."

Her passion and hard work eventually earned her three overall national sport stacking records for the female division.

Sport stacking, also known as cup stacking or speed stacking, requires participants to stack and unstack cups in various specific formations as fast as possible.

The idea came from a Mr Wayne Godinet from California in the early 1980s, and it was popularised in the 1990s. The World Sport Stacking Association (WSSA), based in Colorado in the US, was formed in 2001 to promote and govern sport stacking around the world.

The Singapore branch of the association was founded in 2008 and is now headed by Mr Allan Ong, 41.

There are about 3,000 stackers in Singapore, but only 250 who stack competitively under the banner of Team Singapore, estimates Mr Ong, who runs the Singapore branch full-time. Stackers come from all age groups, from as young as five to as old as mid-60s.

Over the years, Team Singapore has accomplished several notable feats. It holds five divisional world records, one by nine-year-old Shaina Nero Ruiz. Special stackers - those with physical or intellectual disabilities - have set four world records. Twelve-year-old Ikhsan Irwan is one of them. He holds world records for all individual competitive sequences in the Level One Special Stackers Age 11-14 division.

Stacking is gaining traction in Singapore, according to Mr Ong.

More than five schools have contacted WSSA Singapore for information about stacking so far this year, more than double the number in the same period last year.

St Stephen's School has been holding cup stacking sessions regularly during recess since August last year, when some play areas were hoarded up for upgrading.

The principal of the primary school, Mr Thomas Koh, told The Straits Times it became so popular that the school held a competition early this year, in which over half the pupil population participated.

"Cup stacking was chosen because it can be played by all ages and within the school canteen," said Mr Koh.

WSSA Singapore's Mr Ong said about 10 community centres run regular sessions on cup stacking.

In 2011, Singapore held a major competition, the Asian Open, that was attended by seven countries.

The Singapore Open will be held on June 4 and 5 at the Orchid Country Club. So far, about 100 Singaporeans are participating, as well as about 80 competitors from countries and territories including Malaysia, the Philippines and Taiwan.

More children in Singapore are taking up stacking, compared to two years ago, when most of the stackers were senior citizens, said Mr Ong.

Parents whose children are into stacking find it a good way to bond with them. Winnie's mother, Ms Serene Ong, 39, volunteers at some of the stacking competitions her daughter took part in. She even participates in the Parents' Doubles, where a parent and child each uses one hand to stack together.

"We talk and interact more now," said Ms Ong, a secretary in the semiconductor industry.

Ms Jane Sim, 35, whose son Edison Chew, 11, is a competitive stacker, said: "We discuss strategies to improve our timings. We have a common goal."

Ms Sim, a naval engineer, noticed a change in her son, who goes to Jing Shan Primary School. "He used to be able to focus for 10 minutes (when he studies)... Now, he can focus for over 30 minutes," she said.

According to recent studies by Texas Tech University and Mesa State College in the US, sport stacking improves concentration and hand-eye coordination, and utilises both the right brain and left brain. It also improves bilateral coordination, the ability to use both sides of the body at the same time in an organised manner.

Edison and Winnie stack with their friends regularly now, and hope that more schools will offer it as a co-curricular activity.

Said Winnie: "Some people don't see it as a sport... (but) I hope stacking can become as popular as other more common sports."


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